Northeast Bank is a Maine-based, full-service community bank and a national commercial real estate lender with offices in Boston, New York, and LA. We are looking for motivated and talented individuals who want to make an impact in a growing company that cares about its employees, customers, and the communities it serves. Northeast Bank provides competitive compensation and benefits, including generous PTO. If you are looking for a growing organization that prioritizes its employees, we encourage you to apply.
POSITION SUMMARY: Responsible for leading the daily operation of a full service Banking Center with primary responsibility for in-market deposit growth, and small-business loan referrals, and community development. Promotes and fosters a sales and service culture through leading, coaching, motivating, and developing a retail Banking Center team. Accountable for achieving Banking Center sales, service, and community development goals through new business development, referrals, and retention and expansion of existing customer relationships.
RESPONSIBILITIES:
Sales and Marketing
- Leads all aspects of retail sales, service, and community development for a full service Banking Center.
- Accountable for the attainment of Banking Center sales, service, and community development goals, which includes: deposit portfolio growth; customer expansion; residential and small-business loan referrals; and participating in community organizations and activities to enhance the Bank’s image, develop new sources of business and referrals, and meet the Bank’s CRA community development goals.
- Promotes a sales and service cultures which align with both the strategic, financial, and operational objectives of the Bank.
- Provides effective New Customer Onboarding and Customer Engagement by, in part, routinely strengthening new and current customer relationships, introducing new and existing customers to the Bank’s products and services, and addressing customer questions.
- Manages the acquisition of customer relationships through the effective use of targeted leads, self-sourcing new business, and managing referral sources relationships.
- Leads deposit portfolio management efforts to retail and expand current deposit portfolio customers by executing sales strategies that deepen customer relationships and increase the number of deposit portfolio customers in the Banking Center.
- Collaborates with other internal business partners to provide comprehensive solutions to customers’ financial needs.
- Maintains a consistent business development calling effort, achieving established goals for quantity and quality of calls.
- Educates the Banking Center team about products and services offered through other lines of business.
- Maintains knowledge of the competition, as well as knowledge of the market areas served.
Customer Experience
- Leads, manages, and coaches the Banking Center team to be able to assess customer and prospect needs and recommend appropriate solutions.
- Ensures all members of the Banking Center team demonstrate the skills to execute on customer needs.
- Supports an environment that promotes providing a level of care that makes customers feel welcomed, appreciated, significant, and engaged.
- Maintains knowledge on all the Bank’s product and service offerings, seeks to learn new products, services, technologies and customer service tactics; teaches members of the Banking Center team.
- Educates and fulfills customer requests, routine and complex.
- Resolves complex customer complaints, including managing difficult or emotional customer situations.
- As needed, provides transactional customer service, including but not limited to: accepting and process deposits, withdrawals, and payments and handle other over the counter and mail transactions; open and close customer accounts; and perform routine customer maintenance.
- Leads by example in delivery of exceptional customer experience and provides observational coaching and constructive feedback to all Banking Center team members.
Talent Leadership
- Develops and leads a high-performing team of Senior Relationship Bankers, Lead Tellers, and/or Tellers/Senior Tellers.
- Directly manages the human resources processes for employees, including recruiting, interviewing, training and development, consistent coaching, performance management, disciplinary actions, individual career development, recognition, and retention.
Community Development
- Proactively participates in community development and networking activities to improve understanding of market needs and develop COIs as an on-going referral source.
- Accountable of meeting established Bank CRA goals.
- Engages the banking Center team to participate in community development activities and events.
- Participates in Bank sponsored community events.
Operations
- Accountable for the compliance with all applicable federal, state, and local laws and regulations; and Northeast Bank policies and procedures.
- Ensures completion of required compliance related training for all team members of the Banking Center.
- Maintains security procedures to protect the Banking Center team, and the Bank, from unnecessary risk and exposure.
- Serves as the communication link between all departments and senior leadership to ensure the Banking Center team is informed and understands directives, bank financial performance, initiatives, and other pertinent information.
- Maintains appropriate expense controls in order to stay within budget and explain any significant variances.
- Prioritizes and plans work activities for self and the Banking Center team.
- Successfully pass technical and regulatory examinations required by the Company.
KNOWLEDGE, SKILLS AND ABILITIES:
- Bachelor’s degree in business administration, finance, or related field, or equivalent banking or financial industry education.
- 5 years or more of progressive and successful Retail, Banking, and/or Finance management experience; with a track record of building a high-performing sales and service culture.
- Solid knowledge of and experience in Retail Banking, including consumer and business deposit products and growth strategies; and generating small-business loan referrals.
- Proven experience, and performance, in executing on a sales culture and campaigns that resulted in growing core retail deposits, and generating small-business loan referrals.
- Proven leader who has demonstrated the ability to inspire, motivate, and develop members of a retail banking sales and service team.
- Strong business development, relationship management, and lead generation skills.
- Excellent communication, interpersonal, consultative sales and presentation skills.
- A self-starter who can effectively prioritize responsibilities and adapt to change.
- Ability to teach and foster development in others.
- Active involvement in local community organizations.
PHYSICAL DEMANDS AND CONDITIONS:
- Must be able to remain in a stationary position for long periods of time.
- Some travel is required.
- Must be able to occasionally lift up to 25lbs.
- Consistently operates a computer and other office equipment such as calculator, copy machine and printers.
- Climate controlled general office setting with moderate noise level.
- Work unpredictable hours including Saturday.
- Must express or exchange ideas with co-workers, customers and vendors.
Northeast Bank is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national original, veteran status and any other classification protected by Law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
